Last updated: June 2026
1. OVERVIEW
This Refund Policy explains when and how refunds are processed for payments made through the Jen Beauty Platform.
2. ELIGIBLE REFUNDS
Refunds may be approved when:
(a) You cancel within the free cancellation window (see Cancellation Policy);
(b) Jen Beauty or the Service Provider cancels the booking;
(c) A verified service quality issue is reported within 24 hours of service completion and investigation supports a refund or partial refund;
(d) Duplicate payment or technical payment error is confirmed;
(e) Service could not be delivered due to platform/service area issues.
3. NON-REFUNDABLE SITUATIONS
Refunds are generally not provided for:
- Cancellations outside the free cancellation window (except at our discretion);
- Customer no-shows;
- Dissatisfaction not supported by reasonable evidence;
- Consequential costs (e.g., third-party arrangements);
- Referral or promotional wallet credits (unless required by law).
4. REFUND METHOD & TIMELINE
(a) Approved refunds are initiated to the original payment method (UPI, card, net banking via Razorpay).
(b) Processing time: 5–7 business days after approval; bank/UPI settlement may take additional time.
(c) Wallet refunds are credited instantly to your Jen Beauty wallet.
(d) Partial refunds may apply for partially completed services or proportional cancellation charges.
5. SERVICE QUALITY COMPLAINTS
Report issues within 24 hours via app support with booking details and photos if applicable. Our team will investigate and respond within 3–5 business days.
6. CHARGEBACKS
Initiating a chargeback without contacting us may result in account suspension. Please reach out to support@jenbeauty.in first so we can resolve disputes amicably.
7. CONSUMER RIGHTS
Nothing in this Policy limits your statutory rights under the Consumer Protection Act, 2019.
8. CONTACT
support@jenbeauty.in