Last updated: June 2026
1. INTRODUCTION
Jen Beauty ("we", "us", "our") operates a technology platform that connects customers with independent beauty and wellness service professionals for at-home services in India. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use the Jen Beauty mobile application and related services.
This Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act), as applicable.
2. DATA FIDUCIARY
Jen Beauty is the data fiduciary responsible for determining the purpose and means of processing your personal data through the Platform.
Registered contact: support@jenbeauty.in
Support phone: +91 99876 46769
3. PERSONAL DATA WE COLLECT
We may collect the following categories of personal data:
(a) Identity & contact: name, mobile number, email address, profile photo.
(b) Account & authentication: OTP verification records, Firebase authentication identifiers, device tokens for push notifications.
(c) Location & address: GPS coordinates, saved addresses, pincode, city, landmark — required to validate serviceability and assign professionals.
(d) Booking & transaction: service selections, appointment date/time, order history, payment status, invoices, wallet balance, referral codes, coupons applied.
(e) Communications: support queries, in-app notifications, email/SMS related to bookings and account security.
(f) Device & usage: device type, operating system, app version, crash logs, and analytics needed to improve the Platform.
We do not knowingly collect personal data from persons under 18 years of age without verifiable parental consent.
4. HOW WE USE YOUR DATA
We process personal data for the following purposes:
- Creating and managing your account;
- Processing bookings, payments (via Razorpay), and refunds;
- Assigning service professionals and validating service areas;
- Sending transactional notifications (booking confirmations, reminders, OTPs);
- Customer support and dispute resolution;
- Fraud prevention, security, and legal compliance;
- Improving our services and app experience;
- Marketing communications only where you have given consent (you may opt out anytime).
5. LEGAL BASIS FOR PROCESSING
We process personal data based on: (a) your consent; (b) performance of a contract (fulfilling your booking); (c) compliance with legal obligations; and (d) legitimate interests such as platform security and service improvement, where not overridden by your rights.
6. SHARING OF PERSONAL DATA
We may share personal data with:
- Service professionals assigned to your booking (name, contact, address, service details only as necessary);
- Payment processors (e.g., Razorpay) for secure payment processing;
- Cloud infrastructure and Firebase/Google services for hosting, authentication, and notifications;
- Legal or regulatory authorities when required by law;
- Professional advisers bound by confidentiality obligations.
We do not sell your personal data to third parties.
7. DATA RETENTION
We retain personal data only as long as necessary for the purposes stated above, including legal, tax, and accounting requirements. Booking and payment records may be retained for up to 8 years as required under applicable Indian law.
8. SECURITY
We implement reasonable technical and organisational safeguards including encrypted transmission (HTTPS/TLS), access controls, and secure cloud infrastructure. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
9. YOUR RIGHTS
Subject to applicable law, you may have the right to:
- Access and obtain a copy of your personal data;
- Correct inaccurate or incomplete data;
- Withdraw consent where processing is consent-based;
- Request erasure of data no longer required (subject to legal retention);
- Nominate another person to exercise rights in the event of death or incapacity;
- Lodge a complaint with the Data Protection Board of India.
To exercise your rights, contact us at support@jenbeauty.in. We will respond within the timelines prescribed under applicable law.
10. GRIEVANCE REDRESSAL
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer can be reached at:
Email: support@jenbeauty.in
We aim to acknowledge grievances within 24 hours and resolve them within 15 days.
11. COOKIES & THIRD-PARTY LINKS
The app may use third-party SDKs (Firebase, Google Maps, Razorpay) that collect data per their own policies. External links (if any) are governed by those websites' privacy policies.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Material changes will be notified via the app or email. Continued use after changes constitutes acceptance of the updated Policy.
13. CONTACT
For privacy-related queries: support@jenbeauty.in