Last updated: June 2026
1. OVERVIEW
This Cancellation Policy applies to all beauty and wellness service bookings made through the Jen Beauty Platform.
2. CUSTOMER-INITIATED CANCELLATION
Free Cancellation Window:
- Cancellations made more than 24 hours before the scheduled service start time: No cancellation fee. Full refund of paid amount (excluding non-refundable payment gateway charges, if any) or wallet credit as applicable.
Within 24 Hours:
- Cancellations made less than 24 hours but more than 2 hours before service: Up to 50% of the service fee may be retained as a cancellation charge.
- Cancellations made within 2 hours of service or after the professional is dispatched: Up to 100% of the service fee may be retained.
No-Show:
- If you are unavailable at the service address at the scheduled time without prior cancellation, the booking may be marked as a no-show and no refund will be issued.
3. RESCHEDULING
One free reschedule is permitted if requested at least 24 hours before the appointment, subject to slot availability. Reschedules within 24 hours may be treated as cancellation and rebooking.
4. PLATFORM / PROVIDER CANCELLATION
If Jen Beauty or the assigned Service Provider cancels due to unavailability, emergency, or safety concerns:
- You will receive a full refund or option to reschedule at no extra cost.
- We will notify you via app notification and/or SMS.
5. HOW TO CANCEL
Cancel through the "My Bookings" section in the app or contact support at support@jenbeauty.in / +91 99876 46769 with your booking number.
6. WALLET & COUPON BOOKINGS
Wallet-only or partially wallet-funded bookings follow the same cancellation windows. Coupon discounts are non-reusable if the booking is cancelled after coupon application.
7. CONTACT
Questions: support@jenbeauty.in